AI-based local deliveries optimization

Rapidus Launches New AI-Powered Service that Optimizes Logistics of Last-Mile Delivery


With a goal to improve logistics of one-hour and same-day local delivery, Rapidus, a leading B2B local delivery marketplace, recently launched an AI-powered service that can predict the future time and location of new deliveries.

The new technology helps decrease time to pick up, increasing delivering partners’ density in heavy-demand areas and minimizing the cost of delivery for shippers. It also enables e-commerce businesses and retail distribution centers to benefit from the most cost- and time-effective deliveries, and provides logistics analysis for cost estimates, route planning and distribution optimization for warehouses and hub placements.

Rapidus’s AI-powered service is the first to provide such logistics insights to SMB and mid-sector businesses with smaller delivery volumes, who couldn’t benefit from low-cost local deliveries previously, but were forced in to the cost-prohibitve services due to pandemic.

Rapidus utilizes data from the company’s previous history of deliveries and uses the data from Rapidus’s delivery partners. The company is combining this information with market data (such as fundraising and industry growth) and commercial real estate data (such as new tenants and the consolidation of assets).

“Rapidus is not a traditional courier company. We’re leveraging technology to address low-tech logistics problems. With years of experience in the technology sector, building products for multibillion-dollar companies, we know how to use technology for the benefit of businesses,” said Olexandr Prokhorenko, CEO of Rapidus. “With the launch of our new AI-powered service, we combine the power of machine learning algorithms to do what computers can do the best — pattern recognition and making predictions; while we will continue to focus on the ultimate human advantage — making the right decisions.”

Rapidus Local Delivery
Last mile deliveries by Rapidus

The launch of Rapidus’s AI-powered service also showcases the rapid momentum that the company is experiencing at this time. This news comes off the heels of its June announcement regarding a partnership with Shopify to launch new services for Shopify merchants.

A leader of innovative B2B delivery solutions, Rapidus connects tens of thousands of professional delivery partners with thousands of business customers, providing fast, trackable, convenient, and guaranteed deliveries across California, Colorado, Washington, and Texas. The company also has a growing footprint in Georgia, Florida, and Oregon.

Rapidus provides one-hour and same-day last-mile delivery for a wide variety of industry verticals and sectors and already has a strong reputation with many mid-market organizations. The company currently works with and is trusted by thousands of businesses in the high-tech sector, commercial air travel, medical and bioscience, construction, printing, legal, food, engineering, retail, warehousing, manufacturing, and more. Additionally, 91 percent of courier delivery customers who have tried Rapidus describes its service as “the best solution to a delivery problem with the best customer experience.”

About Rapidus

Established in 2016, Rapidus was founded to challenge the business delivery status quo with innovation and unmatched focus on customers. Offering a vast network of professional delivery partners with unused cargo capacity, Rapidus matches them to business customers who need delivery services in its growing, multi-state service area. Connected via technology with local and global destinations, drivers within targeted neighborhoods continuously recycle unused ground and air transport capacities to establish solid, reliable deliveries anywhere in the service area — 24 hours a day, seven days a week. Rapidus delivery marketplace offers a low cost of carrier switching with a greater choice of delivery agents, complete visibility at every step of a supply chain, cost-effectiveness, convenience, and a seamless experience. For more information on Rapidus, please visit

Media Contact

Olexandr Prokhorenko, CEO
Rapidus Inc.
[email protected]

Rapidus Local Delivery

Where Are The Best New Local Deliveries?


Rapidus launches a new service for delivery partners to find the best location and time to receive more local deliveries requests.

We’re using thousands of data points, over 5 years’ worth of history, and information about delivery requests scheduled in advance to show the “heatmap” of time and locations.

How To Find New Local Deliveries?

First of all, you need to join the Rapidus marketplace – a one-hour and same-day local delivery for businesses – as a delivery partner. Click here to submit your application.

Go to Settings

You may also go to your Driver’s account, if you are using a computer, by clicking on

Select Settings tab in your app or use computer to go to your Driver’s account

Select “When and where are the most deliveries?”

Click on the blue link at the bottom of the screen

Type In The Address

Start typing the address of the location of your interest

Select Date And Time

Choose a day and time from the dropdown menu

Check Out Highlighted Areas

Rapidus Local Deliveries
Highlighted areas will represent the potential location for new local deliveries for the selected day and time period

We hope you will find this useful!

You may use the heat map to compare the demand in different areas around your city and neighborhood. The map displays different color intensities to indicate areas of low and high for deliveries.

Please note: this heat map is not a map of actual deliveries, but a computer-simulated model predicting the likelihood of delivery requests in the certain area. There is neither guarantee the delivery request will actually happen in this area during these hours, nor that the delivery request will be available or assigned to you.

If you have any questions or concerns, please contact [email protected]

Local Courier Delivery

Couriers: Price Shopping Or Value Shipping?


Decision biases are ingrained in most of us. Behavioral science research finds that we tend to focus more intently on the first piece of information presented to us and prioritize price over value. This line of thinking is also evident when choosing a local delivery service.

Low-cost may come at a high price

A low-cost strategy is leveraged by businesses across industries and niches. However, it is difficult for businesses to compete on price and assure quality or invest in innovation. A lack of sufficient quality assurance or innovation can diminish the value proposition.

Have many deliveries going out in a month or during certain times of the year? Wish to maintain a long-term relationship with your courier? Considering value over dollar savings can be beneficial.

Say JR Semiconductors needs to deliver its products to many small engineering firms every month and to a few public colleges every quarter. The semiconductor manufacturer chooses My Local Courier for local delivery as it charges some ridiculously low price per mile, undercutting other couriers in the state.

Meanwhile, My Local Courier is targeting capacity maximization and isn’t really focused on providing the best possible customer experience. My Local Courier doesn’t have much of a tech budget and is “light-years away” from having a mobile app or a Web site to provide instant information in the event of any incident (ex: ETA).

For a lower cost per delivery, JR Semiconductors is compromising on reliability. In the event of any unforeseen incident, their package may be in limbo and inability to make that urgent delivery may affect their relationship with clients.

This hypothetical situation can play out in the real world. The cost of failed deliveries can impact you in dollar terms as you may not be refunded your full amount, and will need to place another delivery. And if you’re unhappy with the courier, you have to go back to square one and switch to a different provider.

As legacy shippers lack the capacity or network to quickly deliver parcels, you will need to fall back on a smaller player. This is inefficient and stressful if you cannot trust your existing courier any longer and need to make a quick switch.

Maximizing customer value with the right tech initiatives

Digitalization in the courier industry means that you have more options than ever before to stay on top of your deliveries. Couriers have the opportunity to offer value to both customers and driver partners while improving their competitiveness.

Before Amazon was a household name, it was already exploring ways to utilize new technology for supply chain and price optimization. Amazon’s big data systems today select a warehouse closest to the customer and/or vendor to cut shipping costs by up to 40%. Additionally, the innovative e-commerce giant uses graph theory to determine the best delivery schedule, route and product grouping, which further reduces shipping costs.

Amazon’s price optimization strategies draw more customers and help increase profits by double-digits annually. Prices are set based on customer activity on the website, product availability, order history, competitors’ pricing and other factors. Product prices fluctuate throughout the day as big data is updated and analyzed. It is why you can buy a best-selling book on Amazon at a quarter of its retail price.

Rapidus’ innovative B2B delivery solutions are value-focused. To drive improvement, we’ve identified a few new technologies, including machine learning and artificial intelligence. Our pilot ‘experimental pricing’ program is in effect for one-fifth of our customer base. We’re using artificial intelligence and machine learning to predict and optimize deliveries based on a variety of factors apart from route, including timing, service, parking, traffic and accessibility of packages.

We expect the data to help us provide more benefits, meaningful features or improve upon existing advantages/features. Our strong technology capabilities have allowed us to proactively optimize real-time routes and delivery engagements. It has resulted in a decrease in quoted costs of local courier delivery by over 26%. We expect our experimental pricing to deliver critical insights and new information. We can use it to improve our service and provide more benefits that positively impact your margins.

Operating with integrity and fairness

Delivery services have come under the public’s scanner for abusing drivers and ripping them off. Uber’s surge pricing algorithm was criticized because the company wasn’t passing on the extra earnings to drivers. It is only under pressure and criticism that DoorDash began giving its drivers tips rather than using them to drive down costs.

Rapidus’ value-driving initiatives aim to refund any savings to the company back to the customer. We don’t have any unfair tip policies that affect driver earnings. We’re committed to ensuring a win-win for shippers and delivery agents.

In contrast, a low-cost courier is more concerned with finding drivers who’re going in the same direction and provide ‘gig deliveries’ that often net drivers less than $10 for 40-mile trips. A network of drivers who ‘take anything’ is unsustainable. Sooner or later, drivers will call it quits, feel unmotivated to make the deadline, and stop caring about the customer.

Rapidus local courier delivery services can courier your package to its destination anywhere in California, Colorado, Washington and Texas. We focus on providing you with professional B2B courier service with real time tracking during your delivery and signature confirmation.

Professional drivers are more likely to demand fair compensation and do their job ethically. To be able to serve drivers’ and customers’ interests without taking a margin hit, couriers need smart technology solutions. One isn’t achievable without the other.

If you need a B2B courier, resist the temptation to make decisions based primarily on the base and per-mile rates. Review the provider based on these factors to make a difference to your business:

Does the courier have a vast and distributed network of professional drivers?

  1. Does it provide real-time tracking and notification, and up to the minute ETA for pickup and delivery times?
  2. Does it have a fallback plan in case of incidents?
  3. Do you get real-time proof of delivery, including emails, text messages, update feeds (web and mobile), and phone calls?
  4. Does it offer a competitive price and flexible refund policies?
  5. Does it treat drivers fairly?

Contact us any time to talk about local delivery.

Rapidus - "Uber" for Courier Delivery

Traditional Delivery Services are in a Flux and Uberization of Delivery


The package delivery industry finds itself in interesting times. On the one hand, it is being disrupted by crowd-shippers and new B2B marketplaces connecting business shippers with delivery partners. On the other, dominant players like FedEx and UPS are facing the heat in local delivery as they race to boost B2C and B2B volumes.

Traditional delivery models

FedEx has carved a niche in express, long-haul deliveries. Online purchases are reliant on local and regional deliveries. For online sellers, long-distance deliveries can be costly, not to mention, a time-consuming affair. Ecommerce relies on short-distance delivery, which isn’t exactly FedEx’s strength.

Here, UPS does a better job as small package delivery is its core business. A huge selling point of online merchants is their ability to deliver goods as quickly as possible to customers. Given the sheer number of online purchases made every day, merchants accord logistics a big role in retail success, which explains their dependency on traditional package delivery companies like UPS and other last-mile carriers. It is one of the reasons supporting UPS’ business.

UPS has one delivery network to manages its many businesses – ground, air, domestic, international, residential and commercial. A single network provides some competitive strengths in the form of better network efficiency and asset utilization. FedEx operates its various business units, such as ground, express, freight and services, independently. About 96.8% of FedEx clients use two or more of its business units, which is advantageous for the company.

The two delivery services may look the same, but they operate their business differently. And while both have benefitted from the surge in a B2C business, it has come at the cost of their B2B volumes. This is starkly evident in FedEx’s SME focus that affected some of the company’s larger customers in the coronavirus pandemic. FedEx and UPS have also increased home delivery fees in response to the surge in ecommerce-driven deliveries.

B2B vs B2C margins

In Q1 2020, UPS’ B2C deliveries were up 19% while B2B volumes were down 2%. However, operating profits were down by a whopping 50% to $364 million, with adjusted margins dropping to 3.5% from 6.6% over the same period last year.

On an average, only 1.5 packages are delivered per stop for B2C. In contrast, twice the number of B2B deliveries are delivered on average per stop. B2C isn’t as good for margins as B2B.

UPS does have a technology advantage: On-Road Integrated Optimization and Navigation (ORION). First deployed in 2013, ORION uses fleet telematics and advanced algorithms to provide UPS drivers with optimized routes. It uses real-time information to solve an individual route in seconds and find the best way for a route to run. According to the company, ORION results in savings of 100 million miles per year, and a reduction of one mile per driver per day annually, saving UPS up to $50 million.

However, UPS will need more than an industry-leading technology for steady margins, and it must act fast. B2C deliveries are likely to become increasingly important for couriers, but traditional carriers face the challenge of maintaining healthy margins. Divergent dynamics may come at the cost of their B2B focus, where a consolidated last-mile delivery system can drive higher margins.

FedEx has substantial investments in express air infrastructure. But in the current times, ground has taken over. An express package weighing 20lbs, that needs to be delivered within a day, costs $30-$40. Ground can ship for as less as $10, unless it is needed by 10 AM. If ground can accomplish what express can more cost-efficiently, it will cannibalize sales from express.

New players and crowdshipping

New entrants in the courier market can accelerate delivery operations at the cost of delivery drivers’ lack of financial knowledge

There are relatively new entrants in the courier market. One brands itself as an ‘on-the-way delivery network’, which allows the company to deliver packages at a very low marginal cost by people who can make some extra money, and who may be driven by the desire to support their local neighborhood. This new system of personalized freight delivery and informal logistics networks has its charms and drawbacks.

For example, it can accelerate delivery operations, allowing businesses to offer same-day delivery. It may improve the efficiency of last-mile logistics, benefiting providers and customers. A beneficial impact on energy use, emissions and traffic levels may also be seen.

However, fundamental weaknesses also exist. The possibility of theft, fraud, and lost or damaged goods is higher compared to a delivery network that has vetted, professional drivers.

Another downside is that couriers may be subject to exploitation. Separate trips or long detours may be financially burdensome on couriers. As couriers have joined the network voluntarily, crowd-shippers are not responsible, but they do contribute to exploitative practices.

For B2B deliveries, these risks are magnified. Businesses may prefer to partner with delivery services that have professional drivers who can fulfil deliveries smoothly in specific industries.

In this regard, we, at Rapidus, a matchmaking service focusing on local B2B deliveries, work hard to get it right. While it is neither the absolutely dollar-cheapest nor white glove, premium branded service, the majority of B2B customers describe Rapidus as “the best cost-effective local delivery solution” by offering a multisided marketplace connecting business shippers – medical, construction, engineering, retail, commerce and more – with delivery partners, who are both professional independent operators and courier companies. The company offers a full chain of custody, along with integrated technology solutions that make tracking deliveries easy and convenient.

Not all disruption is good

With traditional delivery services ramping up their B2C focus and crowd-shippers grappling with reputational and scalability issues, the advantage may lie with couriers that offer professional B2B delivery, can promise same-day delivery, and cater to several business verticals, while staying on the cutting edge of technological innovation.

Want to discuss? Talk to us at [email protected]

3 Things You Need to Know About ‘Last-Mile’ Struggles and Gains


After months of speculation, Uber revealed in July that it had acquired on-demand delivery platform Postmates in a $2.65 billion deal. The news comes as another industry player, same-day delivery service Deliv, winds down operations after an eight-year stint.

Deliv, currently in the process of selling technology assets to Target, has raised over $80 million in venture capital funding. The company’s aggressive focus on enterprise deals – $5 deliveries from thousands of retail stores – made cost optimization challenging. Low-priced, high-volume, and low-density delivery commitments can make cost minimization difficult and erode profits.

Postmates reached a $2.4 billion valuation last year after raising $225 million in new capital. From being a ‘jack of all trades’, even offering IKEA and DIY product deliveries at one point, the company sharpened its market focus, joining forces with small food business merchants. However, despite having a headstart in a crowded market, Postmates has struggled to become a leader in food delivery.

Will Uber’s takeover will save Postmates? Will the food delivery company’s 10% market share make a big difference to both companies’ unit economics? It’s wait and watch for now.

Perhaps the player to benefit from Deliv’s fall and Postmates’ shaky state is B2B delivery company Rapidus, which has been flying under the radar since 2016. It has expanded to four states and found its sweet spot as the ‘best cost-effective local delivery solution’ by offering a multi-sided marketplace connecting business shippers in the medical, construction, engineering, retail, commerce, and other sectors, with delivery partners, which include both professional independent operators and courier companies.

The company has been growing its team size in an effort to onboard a new wave of SMB and mid sector customers. Last month, the company announced a partnership with Shopify to offer ‘multi-agency certified delivery partners, transparency, and a low-priced experience’.

deliv is shutting down
Contact-less delivery by Rapidus

Rapidus is steadily capturing the largely segmented and longtail market of professional courier delivery through technology, marketplace economy, and the elimination of middlemen: dispatchers, operators, and margin-eaters. The company looks poised to supersede established players and is one to track in the on-demand delivery space.

Popular Local Delivery Service ‘Rapidus’ Partners with Shopify to Launch New Services for Shopify Merchants – Instant Quotes and Guaranteed Delivery Service


One-hour and same-day delivery marketplace for businesses, Rapidus (, recently announced a beneficial partnership with Shopify that includes the convenient last-mile delivery-solutions app for use by Shopify business. Rapidus is a leader of innovative B2B delivery solutions, matching business customers with professional delivery partners and providing fast, trackable, convenient, and guaranteed deliveries across California, Colorado, Washington, and Texas, with growing areas in Georgia, Florida, and Oregon. Rapidus provides one-hour and same-day, last-mile delivery for a wide variety of industries and already has a strong footprint with many mid-market companies.

“We’re excited and happy to announce our mutual partnership with Shopify,” said Rapidus CEO, Olexandr Prokhorenko. “It makes perfect sense, considering the strong e-commerce demand lately for professional and cost-effective local delivery services – which has always been our specialty. Our delivery service will complement the flexible and scalable online selling store experience of Shopify merchants.  We’ve been steadily expanding and widening our service area, by adding to a growing and varied stable of trusted delivery providers who can offer their professional services at a much more competitive rate than traditional courier services.”

Rapidus: Proven Local Delivery Advantages

The Rapidus app (that is available for free from Shopify App Store at has been integrated and scaled to work directly with Spotify merchant customers, offering the same advantages enjoyed by Rapidus’s current users: a large choice of highly trained, professional and multi-agency certified delivery partners, transparency, and a low-priced, seamless experience. Other advantages of Rapidus Spotify integration include:

  1. Dynamically configures warehouse locations and predefines work days, hours, and holidays in advance.
  2. Offers a flexible choice of delivery services, with custom pickup and delivery time slots adjusted to specific business requirements.
  3. Provides instant quotes in the cart and from the store dashboard.
  4. Automated delivery placement during the fulfillment process; advanced notifications via text messages and emails, as desired.
  5. Real-time tracking, current ETAs, and a full chain-of-custody including signatures, photos, geo-tagging, and more.

Rapidus local delivery services are provided for Shopify merchants with no contracts or subscription fees and charged on an on-demand basis. Rapidus currently works with and is trusted by over 6,000 businesses: high-tech industries, major airlines, medical and bioscience companies, construction, printing, legal, food, engineering, retail, warehousing, manufacturing, and more.

About Rapidus

Launched in 2016, Rapidus was founded to challenge the business delivery status quo with innovation and unmatched focus on customers. Offering a vast network of everyday delivery partners with unused cargo capacity, Rapidus matches those to customers to who need delivery services in its growing, multi-state service area. Connected via technology with local and global destinations, drivers within targeted neighborhoods continuously recycle unused ground and air transport capacities to establish solid, reliable deliveries anywhere in the service area – 24 hours a day, seven days a week.

Rapidus delivery marketplace offers a low cost of carrier switching with a greater choice of delivery agents, complete visibility at every step of a supply chain, cost-effectiveness, convenience, and seamless experience.

Media Contact

Olexandr Prokhorenko, CEO
Rapidus Inc.
[email protected]

Rapidus is helping businesses throughout COVID-19 outbreak period


We’re living in a strange time. The outbreak of COVID-19 has left the US public in an eerily quiet state. Schools and businesses close, events are canceled, and folks walk down empty streets in masks and gloves.

Amidst all of the strangeness, however, we can see a trend developing – one that expands upon ideas that have been forming for years. As 2020 moves forward, it’s clear that full-time jobs, with all of their benefits and drawbacks, may not be the norm much longer. Shocks like the coronavirus tend to interrupt the status-quo and make room for change, particularly with the new economic policies announced by Trump on March 11. In this case, it looks like part of that change will be in the form of popularized contractor work.

We’ve already seen many companies move their workforce to a work-from-home model as a defense against the virus, which goes to show that the tools and technology to quickly onboard new workers, whether part-time or gig workers, are available, and only getting better. As they improve, many businesses will find that they can improve their profitability by switching to such systems.

Those looking to try their hand at contracting work in the past few years have been essentially funneled toward Uber or Lyft, both of which emphasize how flexibly and easily one can make money on their platform. But with the world in its current state, there are more than a few reasons one may not be so keen to sit in a small space with a stranger.

Enter package delivery.

Companies like Amazon and Rapidus are beginning to draw just as much attention from the contractor scene as Uber and Lyft, and for good reason. The option to earn income for dealing with boxes and parcels instead of people is rather attractive when you consider the following.

For one thing, it’s a lot safer. In times of outbreak like this, and during any cold and flu season, sitting in a closed space as someone behind you sniffles and coughs and fills your shared air with infectious particles is not on anyone’s list of favorite activities. You never know who is getting in your car, nor the state of their health.

With packages, it’s as simple as handling them with gloves or using hand sanitizer. You don’t have to cringe into the windshield, and they don’t have to be embarrassed each time they exhale.

Along with not carrying infectious diseases, packages are also just easier to deal with in general. They aren’t backseat drivers, they won’t make a mess of your car, and they certainly won’t care what type of music you play. Suddenly, your vehicle is your own again, and you’re still making money.

In terms of compensation, delivering packages instead of driving people around eliminates some of the uncertainty. Driving packages means relying on a steady income rather than wondering if the irritating, coughing lady in the backseat will ti[p.

Unlike a lot of full-time professions, the need for delivery drivers is only increasing. Even on a good day, our society craves ever-more-instant gratification, but with a virus outbreak on the rise, people will be even more unwilling to leave their homes to shop, visit restaurants, or pick up mail. This results in fewer people, but more packages traveling. That’s where you come in. Job security in a position like this is high.

Times are changing, and though the uncertainty can be daunting at times, we can, and will, adapt. Shocks like the coronavirus will push our society to move in a new direction. We just have to be ready to go with it.

Meanwhile, Rapidus is helping businesses by enabling remote work throughout the COVID-19 outbreak period with one-hour and same-day delivery for businesses, 24/7/365.

Rapidus, a Leader of Innovative Delivery Solutions, Selected by Alaska Airlines as a Professional Delivery Partner for Ground Operations Across California


San Mateo, Calif., Tuesday, January 21, 2020 – Rapidus, a leading marketplace of end-to-end delivery solutions that matches business customers with excess cargo capacity, today announced it has been selected as a professional delivery partner to bring its technology and innovation to Alaska Airlines and its operations in California.

Rapidus will focus on transporting baggage that may have been delayed between stations and/or to customers, bringing exact, minute-by-minute estimates of delivery times, a full chain of custody and cost efficiencies to each delivery. Alaska Airlines flies more than 44 million customers a year across a route system that spans more than 115 destinations.

“Today’s agreement enables Rapidus to help Alaska Airlines meet its customers’ needs with the service quality, innovative technology and cost-effectiveness of the expandingRapidus network of couriers,” said Olexandr Prokhorenko, Chief Executive Officer of Rapidus.

Prokhorenko said Rapidus is committed to help Alaska Airlines improve the quality of its customer service by expediting the delivery of baggage and other items to customers at times when speed often is of the essence.

He added that the company’s investment in technology and innovation, coupled with its commitment to flawless execution, helped lead to its selection by Alaska Airlines.

Prokhorenko, a senior product management veteran of such successful startup companies as Splunk (NASDAQ: SPLK) and Zuora (NYSE: ZUO) – both now publicly listed — co-founded Rapidus in 2018 to match shippers with professional delivery partners and currently operates across California, Colorado and Washington State.

Rapidus’ client base includes more than 6,000 small, medium and large businesses in such sectors as technology, airline, medical, bioscience, engineering, retail, warehousing, hospitality, and manufacturers, among others. The company continues to expand rapidly, including among enterprises listed on the Fortune 500.

“Our goal is to match excess cargo capacity with clients locally so that our skilled delivery partners can meet a customer’s needs as quickly as possible,” said Prokhorenko. In 2019, the average time to pick up a delivery from the time of an initial request was 26 minutes, he said.

Service is available 24 hours a day, seven days a week in targeted markets and customers can request deliveries via a wide range of technology types including the company’s website, mobile apps, text, messaging apps, and smart assistants like Amazon Echo and Apple’s Siri, all of which are synchronized across the Rapidus technology network.

In addition to more traditional deliveries, Rapidus is engineered to handle complex and sometimes uncommon business needs, including deliveries requiring compliance with the Health Insurance Portability and Accountability Act (HIPAA), TransportationWorker Identification Credentials (TWIC), the U.S. Transportation Security Administration (TSA), insurance options, and a variety of certifications such as those around needle safety and tissue transfers in the medical field.

Prokhorenko, an original investor in Rapidus, originally led the product and engineering teams. He became CEO of the company in 2018. At Splunk, Prokhorenko built the company’s first enterprise application marketplace. His role at Zuora focused on the company’s strategy to provide software enabling businesses to launch and manage subscription-based services to increase recurring revenue and profitability.

About Rapidus

Rapidus was founded to challenge the status quo of the delivery business with innovation and an unmatched focus on business customers. Rapidus offers a virtually unlimited network of everyday delivery partners with unused cargo capacity and matches them to business customer needs for courier services. Connected by technology with local and global destinations, drivers in targeted neighborhoods help to recycle unused transport capacity on the ground or in the air and establish solid and reliable deliveries from anywhere to anywhere in the world, 24 hours a day, seven days a week.

Rapidus Media Contact

Olexandr Prokhorenko
CEO, Rapidus Inc.
[email protected]

How The Wrong Drivers Can Ruin Your Business


There was once a successful entrepreneur who was able to build his business from nothing. He had managed to become a fashion stylist even though the fashion world had tried to blackball him because he wasn’t “one of them”. Regardless, his business grew every year. He donated to charities, continued to garner headlines, and he mingled with many other businessmen and businesswomen like him. 

He worked hard, and was proud of the fact that he had scaled his business from the ground up.

He began to use a courier service for some of his more high-profile clients that he kept in touch with on a personal level. His courier service was recommended by another executive in the business and everything was going smoothly. His business continued to grow, and he was happy with where things were headed.

However, one day; the courier service botched several deliveries. There were many socialites and celebrities upset with the CEO, because he had given him their word that their clothes would be ready for a high-profile gala. 

Where were their clothes?

Why weren’t they on time?

He didn’t have any answers for them. He had clearly trusted the wrong courier service.

When it came time for the courier service to accept responsibility – they refused and stated that there was nothing that they can do. They didn’t offer any real explanations or answers and didn’t seem to care whether he used their services again. This one decision cost the entrepreneur some of his most important clients, and his business was never the same.

He wondered why there wasn’t a better way. Surely, technology should make deliveries easier than ever. 

What had gone wrong? Did this courier service vet the drivers properly? Were the drivers distracted, or had they wasted time doing something else? Was he sabotaged by the courier service? Why was there no real transparency or accountability in the process? Why couldn’t the drivers explain where they were, and at what time? Was it a communication issue? 

What if this were you?

You might end up with more questions than answers, and hiring the wrong courier service can truly prove to be a horrible business decision.

You may not be this person, but there are many people that have been this man at one point in time or another. They may have trusted courier service to handle their products, without truly understanding what they are also trusting them with their consumers, which can affect the reputation of their brand. The drivers acted in a way that made the customers look elsewhere, and a competing business ended up benefiting from the experience.

It might seem like a simple decision – and to be fair, it should be. Rapidus can make it more simple than ever. While there are many courier services that employ drivers that simply don’t live up to our standards of professionalism and courtesy, Rapidus only chooses the best. In fact, our platform automatically matches you with the driver closest to you with the BEST RATING. 

We appreciate your business and understand the importance of making sure the customer is satisfied and informed.

Rapidus isn’t here to hire those who simply are looking for a way to income. Often times, deliveries are made by people who clearly don’t appreciate the customer the way that they should. In fact, 28% of delivery workers have actually admitted to eating a customer’s food at one point or another.

Of course, you’ve probably had experiences where the issues were obvious. The driver may have forgotten some of your food, and there’s no real recourse when it comes to getting what you actually ordered. The food might have gotten shaken up during the delivery, or it might have gotten delivered so late that you don’t even want to eat it anymore.

This isn’t acceptable at Rapidus. We pride ourselves on offering up drivers that go above and beyond, which is how we strengthen relationships with our clients and continue to grow with businesses. 

Rapidus drivers are professional, courteous, and act as independent contractors. This is how we differentiate ourselves from the competition, where courier services might hire anyone who walks through the door. This simply isn’t sustainable if you truly care about your company’s reputation.

Our drivers accept delivery requests, you receive all of the information necessary, and we boast an average delivery pickup time of only 26 minutes! There are plenty of courier services that are eager to take your money but don’t want to actually provide exceptional service.

Rapidus believes in hiring the most professional and capable drivers possible and providing a seamless and integrated platform to make things easier for clients than ever before.

This doesn’t have to be hard. It doesn’t have to be frustrating.

You can be informed and IN THE LOOP with Rapidus, instead of relying on a fly-by-night service that could care less about you, your company, or your customers.

You shouldn’t need to contact a courier service to make sure that they are doing their job – Rapidus drivers know what their job is, and are happy to complete it on time with a smile!

Rapidus isn’t just about the BEST SERVICE, either, it’s also about the BEST PRICE! 

Did you know that Rapidus actually offers a PRICE GUARANTEE? We aren’t just serious about hiring the best drivers, we want them to be cheaper for our clients than ever before. It’s no surprise that Rapidus is gaining clients in Colorado and California left and right, thanks to these selling points.

We often offer quotes that are up to 30% more affordable than the competition!

Rapidus doesn’t like knowing that there are courier services out there that charge extra fees just to make an extra buck. It’s already tough enough to be an entrepreneur these days, and these unexpected surprises are not honorable or acceptable. That’s why we offer the obvious alternative, and we are sure that you will find our service more reliable and professional than any other courier service that you have ever used.


Reliable Drivers Make All The Difference


When it comes to scaling a business, many entrepreneurs find that there are so many moving parts that they didn’t really consider when they first had the idea or spark for their business. For example, individuals might realize that the wrong marketing campaign or adding the wrong features to their platform might affect customer retention, which affects revenue, which affects whether a business can truly survive or not. 

That’s why it’s extremely important to find the right partners to choose when it comes to business. If you are trying to cut costs for customer service, and decide to outsource certain processes – you have to make sure that you aren’t compromising when it comes to quality and service. After all, there is evidence that suggests that customer service might be the determining factor as to whether a company is actually recommended to other people.

Rapidus understands that entrepreneurs have their own issues to deal with when it comes to scaling their business. While there are plenty of courier services out there, many of them simply don’t have the dedication and expertise to meet your customer’s expectations. Luckily, Rapidus is here to help. We offer PROFESSIONAL DRIVERS that know what they are doing, which makes all the difference.



We have all been in a situation where we have waited longer than we had hoped for a package. In fact, you may have had to cancel a meeting with a friend or a professional phone call to make sure that you were there to accept the package. It certainly isn’t a good feeling, knowing that a business could not keep its word. After all, we often order packages to be delivered to SAVE TIME – so it can create a very negative customer experience when it arrives late, or when there are other issues with the delivery.


Your business is constantly trying to attract new customers while retaining existing ones, which means that you have to prove yourself to be extremely reliable and cater to their needs and desires. One of the real advantages of Rapidus is that we are so transparent when it comes to the chain of custody, so you will never be worried about where your package is or what your drivers are doing.

Rapidus boasts over 10,000+ verified drivers that are focused and determined on making sure that your business is able to reach its customers. In fact, the entire process is streamlined, because Rapidus connects you to the HIGHEST RATED DRIVER that is CLOSEST TO YOU, as soon as possible. In fact, you can even view the full history of all deliveries of a certain account, complete with driver ratings, as well. 


Business owners are always looking for the simplest solution that makes the most sense. The last thing that any entrepreneur wants to deal with is realizing that after all their hard work, a courier service has damaged an expensive package that was supposed to be delivered to a customer. It’s not just about one mistake – this actually has real consequences for your company.

  • Trust Is Lost: The customer no longer believes any “guarantee” of yours, now that they have received a package that has been damaged. This often takes a tremendous amount of time and money to rectify, and businesses often have to offer something in return just to regain trust in the consumer.
  • Profit Is Lost: A negative customer experience is not just about a bad review, or word spreading about your reputation. It also means that actual money is lost in the transaction and that your company will have to adjust to make sure that their bottom line is intact.
  • Employee Morale: Oftentimes, situations like this also lead your employees to question whether they should work for an organization where customers are more appreciated. While one incident certainly might not lead to an employee leaving, a repeated lack of respect for the customer can take its toll on overall morale.

We understand that businesses want to maintain a certain PEACE OF MIND when it comes to their operations. Our drivers are extremely professional, and a tracking number is submitted as soon as a delivery request is made. In fact, to ensure maximum safety, the driver’s information (including their photo and name) is provided, as well. As if all of this wasn’t enough, REAL-TIME TRACKING can help you feel better about knowing that your customers will be taken care of.

Imagine that you are excited about the fact that you hired a courier service for a significant amount of deliveries during the weekend. You reached out to the courier service at the last minute, but they respond, and you’re ready to handle the business! However, you find out that the products haven’t been delivered on time.

You reach out to the company, but they don’t respond.

Your customer is calling, furious.

You’re frustrated, and can’t even reach the driver that was supposed to be reliable and professional, but clearly is neither. You paid a courier service to deliver a product that wasn’t delivered, and now you have to repair a relationship with an angry customer.

It’s a story that happens far too often – but Rapidus can make sure that it’s never YOUR story again! We focus on transparency, accountability, and reliability.

NO MORE sketchy courier services.

NO MORE excess fees and ridiculous prices: our PRICE GUARANTEE takes care of that!

NO MORE questions: real-time tracking and notifications.

You can finally deal with a company that has the answers that you need. If you found a lower price? Great – we’ll beat it. If you need to know more about your driver? The information is available. Need to check up on logistics? Real-time tracking can help. Rapidus has tailored itself to make sure that it can answer all of your questions at any time, and can get your products where they need to go, even during an EMERGENCY situation.

Warren Buffett is one of the most successful (and richest) people in the world. Here’s a quote from him:

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” 

This is a man that truly understands the value of a company’s reputation. Why should you waste your time dealing with drivers that don’t understand how to be professional and courteous? Rapidus even offers the price guarantee, so trying to “cut costs” isn’t even a valid excuse! Rapidus is MORE PROFESSIONAL and COSTS LESS!

If you want to keep your customers happy, you need professional drivers that understand how to deliver, time and time again. Our intuitive platform makes it easier for business owners to make sure that everything is handled, the way it should be – the FIRST time.