Rapidus Adds Customer-Service Satisfaction (CSAT) Tools to Last-Mile Delivery App

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Helping Businesses Secure and Maintain Impeccable Reputations with Valuable CSAT Data Collection

Rapidus (http://www.rapidus.com/) announced a newly integrated CSAT function that allows end-customers to offer a wide variety of feedback responses and comments based on the overall delivery experience. Rapidus can then leverage these CSAT reports to help guide the evolution of its services in tandem with customer needs while also providing valuable feedback to each business client who uses the Rapidus service. Rapidus is a leader of innovative B2B delivery solutions, matching business customers with excess cargo capacity and providing fast, trackable, convenient, and guaranteed 24/7 deliveries across California, Colorado, Washington, Texas, and Illinois.

“After stepping into the e-commerce space just a few years ago, we quickly realized how the vendor selection process works in the minds of our end-customers,” said Olexandr Prokhorenko, CEO of Rapidus. “Large or small, the key to your company’s success is the end-to-end experience of your customer. And the vast majority of customers do not separate their delivery experience from their shopping experience. That has profound implications for every business that needs to deliver goods and services. Poor delivery services can irreparably damage a brand that e-commerce merchants are working so hard to build. Collecting data on customers’ experiences is the only way to know for sure how customers are impacted, and thus, whether or not they will return.”

Rapidus: Helping Businesses Understand Customers’ Needs

In an e-commerce world where customer data has become a critical research resource, traditional courier companies are struggling to meet the demands of a fast-paced and dynamic market. Rapidus prioritizes customer satisfaction, using CSAT feedback in a way that allows companies to proactively analyze, monitor, and take action to correct even the tiniest deficiencies.

“CSAT reports are often the only voice that customers have, and frankly, I’m surprised this has been largely ignored by most of the players in the delivery space,” said Prokhorenko. “Our unique approach to CSAT data collection allows us the flexibility to adapt to different aspects of the delivery process. This affects efficiency in many ways: turnaround, estimated delivery times, customer location, handoff processes, and more. We also work with merchants to collect CSAT data they consider important, especially as we begin to work with a wider range of customers for a virtually unlimited variety of products: food, gifts, electronics, groceries, etc. After partnering with Shopify last year, we experienced strong demand in local delivery services from e-commerce merchants, so we will continue to improve and enhance our service offerings to match the needs of those customers as well.”

Rapidus is expanding its footprint in technology-driven e-commerce platforms, providing a competitive advantage to SMB and mid-sector businesses in delivering purchases to their local customer base. On the path to becoming a nationwide delivery service, Rapidus is also working on providing a more holistic approach to delivery by facilitating pickups and dropoffs to airport cargos.

What types of service does Rapidus provide?

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We have 3 tiers for delivery service.

Delivery service

Same-day

The item can be picked up and delivered anytime between 9 am and the end of the day.  Basically, the more time we have to plan the delivery for, the cheaper price you get.

Don’t have the full day, but still want to get cheaper pricing? No problem. Specify the earliest pickup time, and select same-day service, and Rapidus will automatically discount your delivery.

Regular

Typically delivery within 2-4 hours from the pickup time, of course, contingent on destination. For short-haul, it is never more than 2-4 hours once the item has been picked up, and you can specify any pickup time.

Rush

We’ll match you with the closest delivery partner to your pickup, he/she will pick up, and delivery directly to a drop-off location. Typically, it’s driving time and traffic. (We can’t beat traffic, unfortunately.)

Scheduled deliveries and routes

While all our deliveries have to happen during the same day (typically, our delivery partners are unable to hold to the package and keep it overnight), you may schedule your delivery for any time in the future, ie. tomorrow 8 am pickup, or next week, Monday, 10 am pickup.

Do you have a need to store your items overnight? We’re launching a new pilot program that would allow delivery partners to store items overnight and would love to chat. Please schedule time for the call.

You may also have a single pickup and multiple stops: 2, 5, or even 15. Most of our customers tend to collect orders and delivery requests until some certain cutoff time, and then schedule deliveries for the next day. The resulting multi-stop delivery is scheduled for 8 am or 9 am pickup, and the driver picks all the packages at once, and goes through the list of drop-offs in the most time effective order.

Oh, and you never have to worry about a proper order of stops – our system will optimize it for you automatically. You can either manually input a list of stops or upload a simple CSV spreadsheet to our system, so we can create routes from the list auto-magically!

Looking for assistance?

We are happy to walk you through a sample delivery request and we can place it together. Contact us if you would like that! 

Would you like to receive more delivery requests in future?

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Rapidus got you covered and launched a Future Bookings service for courier delivery partners. We know that our delivery partners would love to receive as many deliveries to keep them busy, so here we go.

How do you get started?

First, go to https://www.rapidus.com/future-deliveries-announcement/

Make sure to use your registered email and password to login. If you get an error, you are most likely using the wrong email or password.

Login using your email and password

Check your Rapidus Driver app

Depending on your current status, location, and other factors, you might need to launch your Rapidus Driver app on your mobile device. Once done, click on the Refresh button or reload the page again.

Choose the deliveries you are interested in, and click on “I can deliver”

Important to remember

Clicking on “I can deliver” does not guarantee you will receive the delivery. You will be notified in priority order, and you will have to accept the delivery request before it will be assigned to your account. The best way to increase your chances is to keep your Rapidus Driver app open to monitor any status changes.

DO NOT GO TO THE PICKUP LOCATION UNTIL THE DELIVERY APPEARS IN YOUR APP. Even if you’ve done the recurring service before, know the location, or else. We don’t want you to waste your time, and gas until we can confirm the delivery has been assigned to you. Make sure you’ve enabled “Push notifications” and unblocked Rapidus support phone number (you can check this by texting 844-777-1123)

You may see more or fewer requests than other Rapidus partners. It depends on a number of factors, like your location, vehicle type, past performance, and others. You may not be able to accept delivery if the vehicle type in your Rapidus profile is smaller than the requested. To update your vehicle please contact [email protected]

Please do not contact Rapidus Support for a favor, exception, or preference. We truly would love to accommodate all your preferences, however, we are NOT ABLE to assist you with such requests.

Rapidus Slack App

Fast, Affordable and Professional B2B Local Delivery – Rapidus – Now Seamlessly Integrated With Slack Workspace

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‘Rapidus’ Forms Strategic Partnership With ‘Slack’ – Fast, Affordable and Professional B2B Local Delivery Technology Now Seamlessly Integrated With Slack Workspace to Help Companies Overcome Pandemic Delivery Challenges

Rapidus (https://www.rapidus.com/) recently announced a strategic partnership with communication hub, Slack, to provide same-day local delivery service for over 12 million Slack business users. Accessed directly from the Slack Workspace, Rapidus offers integration without the need to use a separate app or Web service, empowering Slack users with convenient tools to fulfill their delivery needs despite the ongoing Covid-19 pandemic.

Rapidus deliveries are available anywhere in California; Colorado; Seattle, Washington; Dallas, Texas; and Chicago, Illinois; with new service areas added regularly.

Featuring instant quotes, one-hour, and same-day service with digitally tracked drivers, Rapidus represents the power of tech leveraged to help businesses thrive.

“We’re thrilled to announce this partnership with Slack, giving its business users even more access to valuable functionality,” said Olexandr Prokhorenko, CEO of Rapidus. “Both companies are tech and process innovators – importance that has been thrown into sharp focus by a recent global pandemic straining small and mid-sized companies to the breaking point. Clear communication and rapid and safe delivery of goods has never been more vital to keep businesses growing. And Rapidus and Slack offer both together with the touch of a button: fully synchronized and designed to be used interchangeably with reliable cross-device functionality.”  

Rapidus: Professional Business Same-Day Delivery Reimagined

“Most delivery services have remained shockingly static, despite massive tech evolutions and investment in the sector,” Prokhorenko said. “And service quality varies widely from carrier to carrier. Even the largest carriers are only scratching the surface of what tech can achieve for their customers. We’ve been leveraging tech and productized local deliveries to be as easy as a text message or a Web page click. A typical Rapidus experience looks something like this: send a message to a Rapidus app via Slack, get an instant price quote and estimated time for arrival, request a courier delivery service, and have a driver arrive within 20 minutes or less to take packages or documents wherever they need to be delivered. You get a full chain of custody, track packages status right in the Workspace, oversee real-time GPS coverage of the delivery vehicle, and receive photos of the delivered. This is possible because of a massive network of delivery partners to help us reach all of our coverage areas. We have over over 10,000 active delivery partners that support thousands of our clients, including hundreds of SMB and mid-size companies through our partnership with Shopify.”

Reviews from Rapidus business customers have always been strong, with nearly 98% of users describing the company as “the most optimal solution to a local delivery problem with the best customer experience – exceeding expectations.” Some of Rapidus’s current tech clients include Palantir, Snowflake, Facebook, Airbnb, Dropbox, Splunk, Pinterest, Google, Lyft, JFrog, and Unity. 

Using its growing connections with SMB, mid-sector, and Fortune 500 companies, Rapidus will continue to provide excellent delivery solutions to meet the rising demands of an industry seeking a massive delivery service evolution.

About Rapidus

Established in 2016, Rapidus was founded to challenge the business delivery status quo with innovation and unmatched focus on business customers. Offering a vast network of professional delivery partners with unused cargo capacity, Rapidus matches them to business customers who need delivery services in its growing, multi-state service area. Connected via technology with local and global destinations, drivers within targeted neighborhoods continuously recycle unused ground and air transport capacities to establish solid, reliable deliveries anywhere in the service area — 24 hours a day, seven days a week.

The Rapidus delivery marketplace offers a low cost of carrier switching with a greater choice of delivery agents, complete visibility at every step of a supply chain, cost-effectiveness, convenience, and a seamless experience. For more information on Rapidus, please visit: www.rapidus.com

Media Contact

Olexandr Prokhorenko, CEO
Rapidus Inc.
650.488.7447
[email protected]
www.rapidus.com

AI-based local deliveries optimization

Rapidus Launches New AI-Powered Service that Optimizes Logistics of Last-Mile Delivery

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With a goal to improve logistics of one-hour and same-day local delivery, Rapidus, a leading B2B local delivery marketplace, recently launched an AI-powered service that can predict the future time and location of new deliveries.

The new technology helps decrease time to pick up, increasing delivering partners’ density in heavy-demand areas and minimizing the cost of delivery for shippers. It also enables e-commerce businesses and retail distribution centers to benefit from the most cost- and time-effective deliveries, and provides logistics analysis for cost estimates, route planning and distribution optimization for warehouses and hub placements.

Rapidus’s AI-powered service is the first to provide such logistics insights to SMB and mid-sector businesses with smaller delivery volumes, who couldn’t benefit from low-cost local deliveries previously, but were forced in to the cost-prohibitve services due to pandemic.

Rapidus utilizes data from the company’s previous history of deliveries and uses the data from Rapidus’s delivery partners. The company is combining this information with market data (such as fundraising and industry growth) and commercial real estate data (such as new tenants and the consolidation of assets).

“Rapidus is not a traditional courier company. We’re leveraging technology to address low-tech logistics problems. With years of experience in the technology sector, building products for multibillion-dollar companies, we know how to use technology for the benefit of businesses,” said Olexandr Prokhorenko, CEO of Rapidus. “With the launch of our new AI-powered service, we combine the power of machine learning algorithms to do what computers can do the best — pattern recognition and making predictions; while we will continue to focus on the ultimate human advantage — making the right decisions.”

Rapidus Local Delivery
Last mile deliveries by Rapidus

The launch of Rapidus’s AI-powered service also showcases the rapid momentum that the company is experiencing at this time. This news comes off the heels of its June announcement regarding a partnership with Shopify to launch new services for Shopify merchants.

A leader of innovative B2B delivery solutions, Rapidus connects tens of thousands of professional delivery partners with thousands of business customers, providing fast, trackable, convenient, and guaranteed deliveries across California, Colorado, Washington, and Texas. The company also has a growing footprint in Georgia, Florida, and Oregon.

Rapidus provides one-hour and same-day last-mile delivery for a wide variety of industry verticals and sectors and already has a strong reputation with many mid-market organizations. The company currently works with and is trusted by thousands of businesses in the high-tech sector, commercial air travel, medical and bioscience, construction, printing, legal, food, engineering, retail, warehousing, manufacturing, and more. Additionally, 91 percent of courier delivery customers who have tried Rapidus describes its service as “the best solution to a delivery problem with the best customer experience.”

About Rapidus

Established in 2016, Rapidus was founded to challenge the business delivery status quo with innovation and unmatched focus on customers. Offering a vast network of professional delivery partners with unused cargo capacity, Rapidus matches them to business customers who need delivery services in its growing, multi-state service area. Connected via technology with local and global destinations, drivers within targeted neighborhoods continuously recycle unused ground and air transport capacities to establish solid, reliable deliveries anywhere in the service area — 24 hours a day, seven days a week. Rapidus delivery marketplace offers a low cost of carrier switching with a greater choice of delivery agents, complete visibility at every step of a supply chain, cost-effectiveness, convenience, and a seamless experience. For more information on Rapidus, please visit www.rapidus.com

Media Contact

Olexandr Prokhorenko, CEO
Rapidus Inc.
650.488.7447
[email protected]

Rapidus Local Delivery

Where Are The Best New Local Deliveries?

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Rapidus launches a new service for delivery partners to find the best location and time to receive more local deliveries requests.

We’re using thousands of data points, over 5 years’ worth of history, and information about delivery requests scheduled in advance to show the “heatmap” of time and locations.

How To Find New Local Deliveries?

First of all, you need to join the Rapidus marketplace – a one-hour and same-day local delivery for businesses – as a delivery partner. Click here to submit your application.

Go to Settings

You may also go to your Driver’s account, if you are using a computer, by clicking on https://delivery.rapidus.com/driver/account

Select Settings tab in your app or use computer to go to your Driver’s account

Select “When and where are the most deliveries?”

Click on the blue link at the bottom of the screen

Type In The Address

Start typing the address of the location of your interest

Select Date And Time

Choose a day and time from the dropdown menu

Check Out Highlighted Areas

Rapidus Local Deliveries
Highlighted areas will represent the potential location for new local deliveries for the selected day and time period

We hope you will find this useful!

You may use the heat map to compare the demand in different areas around your city and neighborhood. The map displays different color intensities to indicate areas of low and high for deliveries.

Please note: this heat map is not a map of actual deliveries, but a computer-simulated model predicting the likelihood of delivery requests in the certain area. There is neither guarantee the delivery request will actually happen in this area during these hours, nor that the delivery request will be available or assigned to you.

If you have any questions or concerns, please contact [email protected]

Local Courier Delivery

Couriers: Price Shopping Or Value Shipping?

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Decision biases are ingrained in most of us. Behavioral science research finds that we tend to focus more intently on the first piece of information presented to us and prioritize price over value. This line of thinking is also evident when choosing a local delivery service.

Low-cost may come at a high price

A low-cost strategy is leveraged by businesses across industries and niches. However, it is difficult for businesses to compete on price and assure quality or invest in innovation. A lack of sufficient quality assurance or innovation can diminish the value proposition.

Have many deliveries going out in a month or during certain times of the year? Wish to maintain a long-term relationship with your courier? Considering value over dollar savings can be beneficial.

Say JR Semiconductors needs to deliver its products to many small engineering firms every month and to a few public colleges every quarter. The semiconductor manufacturer chooses My Local Courier for local delivery as it charges some ridiculously low price per mile, undercutting other couriers in the state.

Meanwhile, My Local Courier is targeting capacity maximization and isn’t really focused on providing the best possible customer experience. My Local Courier doesn’t have much of a tech budget and is “light-years away” from having a mobile app or a Web site to provide instant information in the event of any incident (ex: ETA).

For a lower cost per delivery, JR Semiconductors is compromising on reliability. In the event of any unforeseen incident, their package may be in limbo and inability to make that urgent delivery may affect their relationship with clients.

This hypothetical situation can play out in the real world. The cost of failed deliveries can impact you in dollar terms as you may not be refunded your full amount, and will need to place another delivery. And if you’re unhappy with the courier, you have to go back to square one and switch to a different provider.

As legacy shippers lack the capacity or network to quickly deliver parcels, you will need to fall back on a smaller player. This is inefficient and stressful if you cannot trust your existing courier any longer and need to make a quick switch.

Maximizing customer value with the right tech initiatives

Digitalization in the courier industry means that you have more options than ever before to stay on top of your deliveries. Couriers have the opportunity to offer value to both customers and driver partners while improving their competitiveness.

Before Amazon was a household name, it was already exploring ways to utilize new technology for supply chain and price optimization. Amazon’s big data systems today select a warehouse closest to the customer and/or vendor to cut shipping costs by up to 40%. Additionally, the innovative e-commerce giant uses graph theory to determine the best delivery schedule, route and product grouping, which further reduces shipping costs.

Amazon’s price optimization strategies draw more customers and help increase profits by double-digits annually. Prices are set based on customer activity on the website, product availability, order history, competitors’ pricing and other factors. Product prices fluctuate throughout the day as big data is updated and analyzed. It is why you can buy a best-selling book on Amazon at a quarter of its retail price.

Rapidus’ innovative B2B delivery solutions are value-focused. To drive improvement, we’ve identified a few new technologies, including machine learning and artificial intelligence. Our pilot ‘experimental pricing’ program is in effect for one-fifth of our customer base. We’re using artificial intelligence and machine learning to predict and optimize deliveries based on a variety of factors apart from route, including timing, service, parking, traffic and accessibility of packages.

We expect the data to help us provide more benefits, meaningful features or improve upon existing advantages/features. Our strong technology capabilities have allowed us to proactively optimize real-time routes and delivery engagements. It has resulted in a decrease in quoted costs of local courier delivery by over 26%. We expect our experimental pricing to deliver critical insights and new information. We can use it to improve our service and provide more benefits that positively impact your margins.

Operating with integrity and fairness

Delivery services have come under the public’s scanner for abusing drivers and ripping them off. Uber’s surge pricing algorithm was criticized because the company wasn’t passing on the extra earnings to drivers. It is only under pressure and criticism that DoorDash began giving its drivers tips rather than using them to drive down costs.

Rapidus’ value-driving initiatives aim to refund any savings to the company back to the customer. We don’t have any unfair tip policies that affect driver earnings. We’re committed to ensuring a win-win for shippers and delivery agents.

In contrast, a low-cost courier is more concerned with finding drivers who’re going in the same direction and provide ‘gig deliveries’ that often net drivers less than $10 for 40-mile trips. A network of drivers who ‘take anything’ is unsustainable. Sooner or later, drivers will call it quits, feel unmotivated to make the deadline, and stop caring about the customer.

Rapidus local courier delivery services can courier your package to its destination anywhere in California, Colorado, Washington and Texas. We focus on providing you with professional B2B courier service with real time tracking during your delivery and signature confirmation.

Professional drivers are more likely to demand fair compensation and do their job ethically. To be able to serve drivers’ and customers’ interests without taking a margin hit, couriers need smart technology solutions. One isn’t achievable without the other.

If you need a B2B courier, resist the temptation to make decisions based primarily on the base and per-mile rates. Review the provider based on these factors to make a difference to your business:

Does the courier have a vast and distributed network of professional drivers?

  1. Does it provide real-time tracking and notification, and up to the minute ETA for pickup and delivery times?
  2. Does it have a fallback plan in case of incidents?
  3. Do you get real-time proof of delivery, including emails, text messages, update feeds (web and mobile), and phone calls?
  4. Does it offer a competitive price and flexible refund policies?
  5. Does it treat drivers fairly?

Contact us any time to talk about local delivery.

Rapidus - "Uber" for Courier Delivery

Traditional Delivery Services are in a Flux and Uberization of Delivery

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The package delivery industry finds itself in interesting times. On the one hand, it is being disrupted by crowd-shippers and new B2B marketplaces connecting business shippers with delivery partners. On the other, dominant players like FedEx and UPS are facing the heat in local delivery as they race to boost B2C and B2B volumes.

Traditional delivery models

FedEx has carved a niche in express, long-haul deliveries. Online purchases are reliant on local and regional deliveries. For online sellers, long-distance deliveries can be costly, not to mention, a time-consuming affair. Ecommerce relies on short-distance delivery, which isn’t exactly FedEx’s strength.

Here, UPS does a better job as small package delivery is its core business. A huge selling point of online merchants is their ability to deliver goods as quickly as possible to customers. Given the sheer number of online purchases made every day, merchants accord logistics a big role in retail success, which explains their dependency on traditional package delivery companies like UPS and other last-mile carriers. It is one of the reasons supporting UPS’ business.

UPS has one delivery network to manages its many businesses – ground, air, domestic, international, residential and commercial. A single network provides some competitive strengths in the form of better network efficiency and asset utilization. FedEx operates its various business units, such as ground, express, freight and services, independently. About 96.8% of FedEx clients use two or more of its business units, which is advantageous for the company.

The two delivery services may look the same, but they operate their business differently. And while both have benefitted from the surge in a B2C business, it has come at the cost of their B2B volumes. This is starkly evident in FedEx’s SME focus that affected some of the company’s larger customers in the coronavirus pandemic. FedEx and UPS have also increased home delivery fees in response to the surge in ecommerce-driven deliveries.

B2B vs B2C margins

In Q1 2020, UPS’ B2C deliveries were up 19% while B2B volumes were down 2%. However, operating profits were down by a whopping 50% to $364 million, with adjusted margins dropping to 3.5% from 6.6% over the same period last year.

On an average, only 1.5 packages are delivered per stop for B2C. In contrast, twice the number of B2B deliveries are delivered on average per stop. B2C isn’t as good for margins as B2B.

UPS does have a technology advantage: On-Road Integrated Optimization and Navigation (ORION). First deployed in 2013, ORION uses fleet telematics and advanced algorithms to provide UPS drivers with optimized routes. It uses real-time information to solve an individual route in seconds and find the best way for a route to run. According to the company, ORION results in savings of 100 million miles per year, and a reduction of one mile per driver per day annually, saving UPS up to $50 million.

However, UPS will need more than an industry-leading technology for steady margins, and it must act fast. B2C deliveries are likely to become increasingly important for couriers, but traditional carriers face the challenge of maintaining healthy margins. Divergent dynamics may come at the cost of their B2B focus, where a consolidated last-mile delivery system can drive higher margins.

FedEx has substantial investments in express air infrastructure. But in the current times, ground has taken over. An express package weighing 20lbs, that needs to be delivered within a day, costs $30-$40. Ground can ship for as less as $10, unless it is needed by 10 AM. If ground can accomplish what express can more cost-efficiently, it will cannibalize sales from express.

New players and crowdshipping

New entrants in the courier market can accelerate delivery operations at the cost of delivery drivers’ lack of financial knowledge

There are relatively new entrants in the courier market. One brands itself as an ‘on-the-way delivery network’, which allows the company to deliver packages at a very low marginal cost by people who can make some extra money, and who may be driven by the desire to support their local neighborhood. This new system of personalized freight delivery and informal logistics networks has its charms and drawbacks.

For example, it can accelerate delivery operations, allowing businesses to offer same-day delivery. It may improve the efficiency of last-mile logistics, benefiting providers and customers. A beneficial impact on energy use, emissions and traffic levels may also be seen.

However, fundamental weaknesses also exist. The possibility of theft, fraud, and lost or damaged goods is higher compared to a delivery network that has vetted, professional drivers.

Another downside is that couriers may be subject to exploitation. Separate trips or long detours may be financially burdensome on couriers. As couriers have joined the network voluntarily, crowd-shippers are not responsible, but they do contribute to exploitative practices.

For B2B deliveries, these risks are magnified. Businesses may prefer to partner with delivery services that have professional drivers who can fulfil deliveries smoothly in specific industries.

In this regard, we, at Rapidus, a matchmaking service focusing on local B2B deliveries, work hard to get it right. While it is neither the absolutely dollar-cheapest nor white glove, premium branded service, the majority of B2B customers describe Rapidus as “the best cost-effective local delivery solution” by offering a multisided marketplace connecting business shippers – medical, construction, engineering, retail, commerce and more – with delivery partners, who are both professional independent operators and courier companies. The company offers a full chain of custody, along with integrated technology solutions that make tracking deliveries easy and convenient.

Not all disruption is good

With traditional delivery services ramping up their B2C focus and crowd-shippers grappling with reputational and scalability issues, the advantage may lie with couriers that offer professional B2B delivery, can promise same-day delivery, and cater to several business verticals, while staying on the cutting edge of technological innovation.

Want to discuss? Talk to us at [email protected]

3 Things You Need to Know About ‘Last-Mile’ Struggles and Gains

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After months of speculation, Uber revealed in July that it had acquired on-demand delivery platform Postmates in a $2.65 billion deal. The news comes as another industry player, same-day delivery service Deliv, winds down operations after an eight-year stint.

Deliv, currently in the process of selling technology assets to Target, has raised over $80 million in venture capital funding. The company’s aggressive focus on enterprise deals – $5 deliveries from thousands of retail stores – made cost optimization challenging. Low-priced, high-volume, and low-density delivery commitments can make cost minimization difficult and erode profits.

Postmates reached a $2.4 billion valuation last year after raising $225 million in new capital. From being a ‘jack of all trades’, even offering IKEA and DIY product deliveries at one point, the company sharpened its market focus, joining forces with small food business merchants. However, despite having a headstart in a crowded market, Postmates has struggled to become a leader in food delivery.

Will Uber’s takeover will save Postmates? Will the food delivery company’s 10% market share make a big difference to both companies’ unit economics? It’s wait and watch for now.

Perhaps the player to benefit from Deliv’s fall and Postmates’ shaky state is B2B delivery company Rapidus, which has been flying under the radar since 2016. It has expanded to four states and found its sweet spot as the ‘best cost-effective local delivery solution’ by offering a multi-sided marketplace connecting business shippers in the medical, construction, engineering, retail, commerce, and other sectors, with delivery partners, which include both professional independent operators and courier companies.

The company has been growing its team size in an effort to onboard a new wave of SMB and mid sector customers. Last month, the company announced a partnership with Shopify to offer ‘multi-agency certified delivery partners, transparency, and a low-priced experience’.

deliv is shutting down
Contact-less delivery by Rapidus

Rapidus is steadily capturing the largely segmented and longtail market of professional courier delivery through technology, marketplace economy, and the elimination of middlemen: dispatchers, operators, and margin-eaters. The company looks poised to supersede established players and is one to track in the on-demand delivery space.

Popular Local Delivery Service ‘Rapidus’ Partners with Shopify to Launch New Services for Shopify Merchants – Instant Quotes and Guaranteed Delivery Service

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One-hour and same-day delivery marketplace for businesses, Rapidus (https://www.rapidus.com/), recently announced a beneficial partnership with Shopify that includes the convenient last-mile delivery-solutions app for use by Shopify business. Rapidus is a leader of innovative B2B delivery solutions, matching business customers with professional delivery partners and providing fast, trackable, convenient, and guaranteed deliveries across California, Colorado, Washington, and Texas, with growing areas in Georgia, Florida, and Oregon. Rapidus provides one-hour and same-day, last-mile delivery for a wide variety of industries and already has a strong footprint with many mid-market companies.

“We’re excited and happy to announce our mutual partnership with Shopify,” said Rapidus CEO, Olexandr Prokhorenko. “It makes perfect sense, considering the strong e-commerce demand lately for professional and cost-effective local delivery services – which has always been our specialty. Our delivery service will complement the flexible and scalable online selling store experience of Shopify merchants.  We’ve been steadily expanding and widening our service area, by adding to a growing and varied stable of trusted delivery providers who can offer their professional services at a much more competitive rate than traditional courier services.”

Rapidus: Proven Local Delivery Advantages

The Rapidus app (that is available for free from Shopify App Store at https://apps.shopify.com/same-day-local-delivery) has been integrated and scaled to work directly with Spotify merchant customers, offering the same advantages enjoyed by Rapidus’s current users: a large choice of highly trained, professional and multi-agency certified delivery partners, transparency, and a low-priced, seamless experience. Other advantages of Rapidus Spotify integration include:

  1. Dynamically configures warehouse locations and predefines work days, hours, and holidays in advance.
  2. Offers a flexible choice of delivery services, with custom pickup and delivery time slots adjusted to specific business requirements.
  3. Provides instant quotes in the cart and from the store dashboard.
  4. Automated delivery placement during the fulfillment process; advanced notifications via text messages and emails, as desired.
  5. Real-time tracking, current ETAs, and a full chain-of-custody including signatures, photos, geo-tagging, and more.

Rapidus local delivery services are provided for Shopify merchants with no contracts or subscription fees and charged on an on-demand basis. Rapidus currently works with and is trusted by over 6,000 businesses: high-tech industries, major airlines, medical and bioscience companies, construction, printing, legal, food, engineering, retail, warehousing, manufacturing, and more.

About Rapidus

Launched in 2016, Rapidus was founded to challenge the business delivery status quo with innovation and unmatched focus on customers. Offering a vast network of everyday delivery partners with unused cargo capacity, Rapidus matches those to customers to who need delivery services in its growing, multi-state service area. Connected via technology with local and global destinations, drivers within targeted neighborhoods continuously recycle unused ground and air transport capacities to establish solid, reliable deliveries anywhere in the service area – 24 hours a day, seven days a week.

Rapidus delivery marketplace offers a low cost of carrier switching with a greater choice of delivery agents, complete visibility at every step of a supply chain, cost-effectiveness, convenience, and seamless experience.

Media Contact

Olexandr Prokhorenko, CEO
Rapidus Inc.
650.488.7447
[email protected]