Every business aims to build a good relationship with their customers. To develop that customer perception of being credible and reliable, business owners often offer loyalty programs, discounts, outstanding customer care, and high-quality merchandise. There is another thing that can get a customer’s attention though, and that is same-day delivery.
In this generation, we are all about instant gratification. When we want something, we want it fast. The same goes for purchasing products. Once you’ve placed your order, you’re practically hanging out of the window waiting for the delivery man. This is why same-day delivery can do so much for your brand, as outlined below.
When your team knows that they have to get those orders out to leave for the day, they’ll certainly get a move on it. With conventional delivery services, chances are employees will organize the stock for tomorrow but be out of the office when their hours are up. With same-day delivery, they’ll know that they’ve got to get those orders out ASAP. If you want to ensure this, you could offer performance-based incentives.
Increase in credibility
When your customers are happy with your service, they’ll let others know. Same-day delivery is a great way to increase customer satisfaction. They will have a sense that their needs matter to you, and you’re willing to go out of your way to deliver their purchases to them as soon as possible. As a result, you will appear more professional and credible, which will do wonders for your brand image.
Many companies that offer same-day delivery have private trucks, vans, or bikes that ensure prompt service. If all your orders are nearby, this may be a probable idea. However, for deliveries that span a larger distance, you may find that you are incurring more expenses than you would if you just had a third party delivery service deliver it for you. Plus, dedicated courier services will be a lot more skilled and trained in delivery services than your employees will be. The equation for maximizing profits is simple – maximize revenue and minimize expenses. You may find that hiring a courier service will be better for your company’s financial situation.
Improved inventory management system
Why pile up inventory in your warehouse? It’s not only a waste of space, but also of time and energy to figure out a way to organize it all. With same-day delivery, production (or purchase of inventory) and sales work together, so you don’t need to design a complex inventory system for your overflowing warehouse. Spend your time and energy on other more important tasks.
There are a great number of advantages that you can enjoy by making same-day courier delivery services available to your customers. It’s increasingly becoming a need in today’s world of instant gratification. Not only do customers love it, but you will too.