Rapidus Adds Customer-Service Satisfaction (CSAT) Tools to Last-Mile Delivery App
Helping Businesses Secure and Maintain Impeccable Reputations with Valuable CSAT Data Collection Rapidus (http://www.rapidus.com/) announced a newly integrated CSAT function that allows end-customers to offer a wide variety of feedback responses and comments based on the overall delivery experience. Rapidus can then leverage these CSAT reports to help guide the evolution of its services in tandem with customer needs while also providing valuable feedback to each business client who uses the Rapidus service. Rapidus is a leader of innovative B2B delivery solutions, matching business customers with excess cargo capacity and providing fast, trackable, convenient, and guaranteed 24/7 deliveries across California, Colorado, Washington, Texas, and Illinois. “After stepping into the e-commerce space just a few years ago, we quickly realized how the vendor selection process works in the minds […]